Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@papparazo.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@papparazo.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@papparazo.com.

Refund and Exchange Policy – 30 Days
This means you have 30 days after receiving your order to request a refund or exchange.

To be eligible for a refund or exchange, the product must be in the same condition as you received it: undamaged, with tags, and in its original packaging.
You will also need a receipt or proof of purchase. To initiate the refund or exchange process, you can contact us at:
support@papparazo.com

Papparazo’s collection features elegant and practical designs that enhance your height with confidence, making them suitable for all occasions and everyday wear, while ensuring exceptional comfort and a stylish look.

If you want to exchange your shoe with a different size, you can exchange it quickly with low shipping costs. in which we will send you a payment link for depending on your location.

Due to the high volume of orders we receive, some orders may experience slight shipping delays. We are working diligently to deliver your orders as quickly as possible and appreciate your understanding and patience. Thank you for choosing to shop with us.

At our store, we believe in providing an exceptional and convenient shopping experience that meets the needs of all our customers. For this reason, we offer a flexible and easy return policy to ensure your complete satisfaction with your purchases. If you are not satisfied with any product, you can return it within 30 days, and we will process the return quickly and without complications. Once the return is processed, the refunded amount will be credited to your store account, allowing you to use it anytime for future purchases. We always strive to offer a seamless and enjoyable shopping experience, as your satisfaction is our top priority. If you have any questions or need assistance, our customer service team is always ready to support you at every step of the return and purchase process.

During peak order periods, slight delivery delays may occur, so we cannot cancel an order due to a delay.

By placing an order, you agree to our refund and exchange policy. We are committed to providing a smooth and secure shopping experience, and if you have any questions regarding the policy, our customer service team is available to assist you in making an informed decision before completing your order. If you place an order without reading or agreeing to this policy, we bear no responsibility and cannot make changes, as these policies are clearly displayed on the same order details page before completing your purchase to ensure transparency and avoid any issues after the order is placed.
Thank you for your trust,